Support

Marathon Macaw is made by The Marathon Rhino Company LLC. Need help? Email us at and we'll get back to you within two business days.

I forgot my password

On the login screen, enter your email address and tap Forgot password?. We'll email you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

How do I cancel my subscription?

If you subscribed in the iPhone app: open your iPhone's Settings → [your name] → Subscriptions → Marathon Macaw and tap Cancel Subscription. Apple handles all App Store billing and refunds.

If you subscribed on marathonmacaw.run: open the app, go to Settings → Subscription, and tap Manage billing to open the billing portal, where you can cancel.

I got a new phone. How do I get my subscription back?

Log in with the same email address. If you subscribed through the App Store, tap Restore purchases in Settings → Subscription.

The run tracker isn't measuring my distance

Marathon Macaw needs permission to use your location during a run. On iPhone, go to Settings → Marathon Macaw → Location and choose While Using the App. GPS works best outdoors with a clear view of the sky.

How do I delete my account?

In the app, go to Settings → Account → Delete account. This permanently deletes your account, runs, races and photos. If you subscribed through the App Store, also cancel the subscription in your iPhone settings (see above) so Apple stops billing you.

Where does the charity money go?

The Marathon Rhino Company donates 50% of what it receives from Standard subscriptions, and 75% from Awesome subscriptions, to conservation — split equally between Ara Manzanillo and World Land Trust. "What it receives" means the subscription money that actually reaches the company after App Store or payment fees and taxes.